How to sell gift certificates and service packages correctly, confirm payment, and handle the 5% VAT display.
START HERE — OFFICIAL ALTEGIO ENGLISH GUIDES
Use these official articles when you need to verify a step in Altegio or train a new administrator.
A real discount is a manager-approved price reduction entered in the Discount field. The 5% VAT is not a discount. Always collect the final amount shown in To pay.
Watch these short video demonstrations before processing your first sale. The first video shows a gift certificate sale; the second shows a service package sale.
Select the employee and client, choose HAIRLAB CERTIFICATES, confirm the VAT amount, and continue to payment.
Select HAIRLAB PACKAGES, check the package details, client, code, final total, and payment method.
Gift certificates and packages are sold in Altegio as product sales. In the Digital Journal, open the product sale using Sell → Product or the + button → Product sale. You can also create a sale from Administration → Products → Inventory Management → Product operations → Product sale.
Confirm that the required item is available in HAIRLAB CERTIFICATES.
Confirm that the required item is available in HAIRLAB PACKAGES.
Check the product name, base value, 5% VAT treatment, and final amount before taking payment.
Most certificate and package types need a unique code. Enter the code manually or use the circular-arrow button to generate it. For coded items, do not increase qty: every additional certificate or package must be added as a separate item with its own code.
Follow the sequence below for a gift certificate sale. For a gift, follow your salon rule on whether the certificate should be linked to the purchaser; a unique code can allow the recipient to redeem it later.
Sell → Product, or click the + button and choose Product sale.Employee.Client and confirm the correct profile.Category, choose HAIRLAB CERTIFICATES, then select the exact certificate. Example: Gift Certificate 1000 +5% VAT.To pay amount. Do not enter VAT in the discount field.Save and pay / Save, choose the actual payment method, and complete the transaction.Done.This is the most important point for the certificate Gift Certificate 1000 +5% VAT.
The certificate has a base value of AED 1,000. The system applies 5% VAT, which is AED 50. In this transaction, the VAT may appear as a negative value in the Discount line. It does not mean that the client receives AED 50 off.
To payAED 1,050Charge the final amount shown in To pay: AED 1,050.
Change AED 1,050 to AED 1,000 or enter a negative discount to remove the VAT line.
A real promotional discount is entered only with manager approval in the percentage Discount field. If the final amount does not match the expected total, stop before payment and ask the person responsible for product and tax settings to review the item configuration.
A service package is called a membership/subscription in the official Altegio documentation. The package is tracked through the client profile or its unique code for future session redemption.
Product sale. In the Digital Journal, click Sell → Product.Client field and check the name before continuing.HAIRLAB PACKAGES.SCALP MEDICAL INTENSIVE PEELING 5 SESSION.To pay, then select the payment method and complete the sale.Use Save without payment only when this is allowed by your internal process. For an immediate sale, choose Save and pay, then use cash, bank card, loyalty payment, or detailed/split payment where appropriate.
| Final check | Required result |
|---|---|
| Client | The correct profile is selected, or the item is intentionally unassigned because it is a gift. |
| Item | The certificate or package name exactly matches the purchased item. |
| Code | Every code-based certificate or package has a unique code. |
| Quantity | Additional code-based items are added separately; package sessions are not sales quantity. |
| Discount and VAT | Discount is approved. VAT is treated as tax and not entered as a discount. |
| Payment | The actual payment method and final To pay amount are correct. |
| Completion | The sale is paid in full and a receipt is issued where required. |
To pay amount checked