Service Offer Agreement (for services provided through online booking and/or salon visits) Dubai, UAE – HAIRLAB Date of Offer Publication: 10.02.2024 This Service Offer Agreement (hereinafter referred to as the “Agreement”) is a public offer from HAIRLAB by Kristina Dubovitckaia, located at Control Tower 503 – Motor City – Dubai – UAE (legal entity: HAIRLAB WOMEN SALON LLC) (hereinafter referred to as the “Salon”), to conclude an agreement for the provision of hairdressing and trichology services (hereinafter referred to as the “Services”) on the following terms. This Agreement is published and updated on the Salon's official websites:
Acceptance of this offer is constituted by the Client booking a service through the CRM system, WhatsApp, a phone call, Instagram, or any other channel available on the specified websites, as well as by being physically present at the salon, providing information to any employee, and signing the consultation form. This signifies the Client's unconditional agreement to the terms of this Agreement. This Agreement is drafted based on the principles of equality and is governed by the laws of the UAE. In case of disagreements or ambiguities, the parties will strive to resolve them through negotiations. If no agreement is reached, disputes will be settled in accordance with Federal Law No. 15 of 2020 through the competent authorities of Dubai. 1. SUBJECT OF THE AGREEMENT 1.1. The Salon undertakes to provide the Client with the following Services:
ALL TYPES OF RECONSTRUCTION TREATMENTS
RECOVERY (molecular) TREATMENTS
COLORING SERVICES
CUTTING AND POLISHING SERVICES
TRICHOLOGY SERVICES
Other hair care procedures as detailed on the Salon's official websites.
1.2. WARRANTY OBLIGATIONS (in accordance with Article 10 of Federal Law No. 15 of 2020): The Salon guarantees the quality of the services provided for the following periods:
Cutting and Polishing: 2 days
Coloring: 5 days
Reconstructive Procedures: 7 days
Recovery Procedures: 7 days
1.3. Detailed descriptions of the procedures, the order of their provision, recommendations for home care, as well as information about possible risks and limitations are brought to the Client's attention through informational materials on the Salon's official websites and through consultations before the start of a specific service. Additionally, the Client is obliged to familiarize themselves with the informational agreements for:
Trichological Procedures: will be provided at the salon.
2. RIGHTS AND OBLIGATIONS OF THE PARTIES 2.1. CONSUMER RIGHTS (Article 4 of Federal Law No. 15 of 2020): The Client has the right to:
A safe environment when receiving services.
Reliable information about the services.
Education and awareness of their rights.
Freedom to choose the most suitable services.
Protection of privacy and data security.
Respect for religious values, customs, and traditions.
Fair and prompt settlement of disputes.
Fair compensation for damages (Article 24 of Federal Law No. 15 of 2020), if the Salon's fault is proven.
2.2. Salon's Obligations: 2.2.1. To provide services in accordance with current quality standards, licenses, certificates, and other permits issued by the authorized bodies of the UAE. 2.2.2. To conduct a mandatory preliminary consultation, including an analysis of the Client's health status and recording the data in an individual consultation form. 2.2.3. To warn about risks (Article 7.2 of Federal Law No. 15 of 2020): For services associated with risk, the Salon will clearly warn about it in accordance with the law. The risks are described in the informational consents in clause 1.3. 2.3. Client's Obligations: 2.3.1. To provide reliable information (Article 4.2 of Federal Law No. 15 of 2020): To provide complete and reliable information about the condition of the hair, scalp, and health, including allergic reactions and any health problems that may affect the performance of the service, by signing the consultation form. 2.3.2. To follow instructions for use: To strictly follow all the Salon's recommendations regarding the procedure and subsequent home care, using only the recommended products. 2.3.3. To pay for the services rendered in accordance with the terms of the agreement. 2.3.4. All consultations are held only after a visit to the salon for an examination of the hair condition. Remote recommendations are preliminary and do not provide guarantees. 2.4. Prohibitions: 2.4.1. Photography of the Salon's products and interior is prohibited. 2.4.2. This prohibition does not apply to taking photos of oneself. 3. PROCEDURE FOR PROVIDING SERVICES AND CONCLUDING THE AGREEMENT 3.1. The Client books the service through the CRM system, WhatsApp, telephone, Instagram, or other channels available on the Salon's official websites. 3.2. Mandatory Informed Consent: Before the start of the services, the Client is obliged to familiarize themselves with the informational materials and sign the consultation form. Refusal to sign the informed consent makes it impossible to provide the service. 3.3. Price Transparency (Article 8 of Federal Law No. 15 of 2020): Payment for services is made upon their completion. The final cost is communicated after the consultation and is fixed in the consultation sheet. 3.4. The Salon reserves the right to change the cost, terms, and methods of providing services by publishing updated information on its official websites. 4. HOME CARE AND EXCLUSIONS FROM LIABILITY 4.1. LEGAL BASIS (Article 24.2 of Federal Law No. 15 of 2020): "The damages resulting from misuse or from use in a manner which violates the method of use shall be excluded" 4.2. MANDATORY INSTRUCTIONS FOR USE: The Client undertakes to strictly follow the following instructions for the correct use of the service result: For Chemical Straightening (first 72 hours):
DO NOT wash or wet the hair.
DO NOT use hairpins, elastic bands, or headbands.
DO NOT braid the hair or put it in a ponytail.
Sleep on a silk pillowcase.
Avoid physical activities that cause sweating.
For Chemical Straightening (first 2 weeks):
Use ONLY sulfate-free shampoos.
Apply ONLY recommended masks and conditioners.
DO NOT perform coloring or other chemical procedures.
Minimize thermal effects.
For Coloring (first 48 hours):
DO NOT wash the hair.
DO NOT use thermal appliances.
Avoid contact with chlorinated water.
General Requirements:
Use only recommended products.
Observe the temperature regime when using appliances.
Avoid contact with aggressive chemicals, swimming pools, and salt water.
4.3. CONSEQUENCES OF IMPROPER USE (Article 24.2 of Federal Law No. 15 of 2020): In case of violation of the instructions for proper use:
The Salon is released from liability for an unsatisfactory result.
Warranty obligations are terminated.
The right to free correction of defects is lost.
Repeat procedures are paid in full by the Client.
4.4. INDIVIDUAL PECULIARITIES: The Client understands that the services are of a cosmetic nature, and the result depends on the individual characteristics of the organism. Individual reactions (allergies, texture changes, temporary effects) are not considered service defects if professional standards are met. 4.5. NO GUARANTEE OF A SPECIFIC RESULT: 4.5.1. The Salon does not guarantee a specific visual effect, including color, degree of straightening, volume, or durability of the result. 4.5.2. The results in promotional materials are for illustrative purposes only and are not a guarantee. 4.5.3. A mismatch with expectations is not a service defect if professional standards are met and the Client uses the result correctly. 5. DISPUTE RESOLUTION 5.1. PRE-TRIAL SETTLEMENT: All disputes are resolved through negotiations. The Salon invites the Client for a check-up to determine the causes of an unsatisfactory result:
If the Salon's fault is established - free correction (Article 12 of Federal Law No. 15 of 2020).
If the Client's violations are established - consultations on correction at the Client's expense.
5.2. CLAIM SUBMISSION DEADLINES: For hair straightening: no more than 7 days from the date of the procedure. For other services: in accordance with the warranty periods. Correction in case of the Salon's fault: within 21 days from the date of the procedure. 5.3. COMPETENT JURISDICTION: If it is impossible to resolve the dispute through negotiations, the case shall be referred to the competent authorities of Dubai in accordance with Federal Law No. 15 of 2020. 6. CONTRACTUAL RELATIONS BASED ON EQUALITY OF THE PARTIES 6.1. Principles of Equality (Article 283 of the UAE Civil Code): The terms of the agreement are formed taking into account the interests of both parties while observing professional standards. 6.2. Intellectual Property: The methods, technologies, and instructions are the intellectual property of the Salon. The Client undertakes not to disclose commercial information. 7. FINAL PROVISIONS 7.1. Acceptance of the Offer: Booking an appointment means unconditional acceptance of the terms of the agreement. 7.2. Validity of the Agreement: From the moment of booking until the full fulfillment of obligations. 7.3. Changes: Published on the Salon's official websites. 7.4. Interpretation of Terms: In case of disagreement, in accordance with the legislation of the UAE. 8. LOYALTY CARD RULES 8.1. Participation in the loyalty program is governed by the rules on the website https://hairlab-dubai.com/ 8.2. The Salon has the right to change the terms of the loyalty program without prior notice. 8.3. Loyalty card benefits are not exchangeable for a cash equivalent. 9. PERSONAL DATA 9.1. CONSENT TO PROCESSING (UAE Data Protection Law): The Client agrees to the processing of personal data for:
Identification and provision of services.
Conducting consultations.
Informing about offers.
Record keeping and dispute resolution.
Compliance with the requirements of the UAE legislation.
9.2. DATA PROTECTION (Article 4.5 of Federal Law No. 15 of 2020): The Salon guarantees the confidentiality of personal data and does not transfer it to third parties without consent, except as provided by law. 9.3. RIGHT TO WITHDRAW CONSENT: The Client has the right to withdraw consent by a written statement, which may make it impossible to further provide services. 10. FORCE MAJEURE 10.1. CIRCUMSTANCES OF FORCE MAJEURE (Article 273 of the UAE Civil Code): The parties are released from liability in the event of force majeure circumstances: natural disasters, epidemics, acts of government authorities, interruptions in public services. 10.2. NOTIFICATION: The party must immediately notify of the force majeure. 10.3. POSTPONEMENT OF DEADLINES: Obligations are postponed for the period of the circumstances. 10.4. TERMINATION: In case of force majeure for more than 30 days, either party has the right to terminate the agreement. 11. BOOKING AND PAYMENT 11.1. BOOKING: A booking fee of 100 AED is required to confirm an appointment. 11.2. NON-REFUNDABLE BOOKING FEE:
The booking fee is non-refundable in case of cancellation or no-show.
The booking fee is forfeited if the appointment is rescheduled less than 24 hours in advance.
11.3. SINGLE RESCHEDULING: One rescheduling is allowed with 24-hour notice. 11.4. ADDITIONAL PAYMENT: The remaining amount is paid after the services are rendered. 12. LIMITATION OF COMPENSATION 12.1. LEGAL BASIS (Article 390 of the UAE Civil Code): "The contracting parties may fix the amount of compensation in advance by making a provision therefor in the contract" 12.2. CONTRACTUAL LIMITATION OF COMPENSATION: In accordance with Article 390 of the UAE Civil Code, the parties agree to limit the amount of compensation if the Salon's fault is established: The maximum amount of compensation is limited to the amount actually paid by the Client for the specific service. 12.3. EXCLUSION OF ADDITIONAL DAMAGES: The Salon does not compensate for:
Moral damage
Lost profits
Indirect losses
Subsequent expenses
12.4. COMPLIANCE WITH THE LAW: This limitation does not contradict Federal Law No. 15 of 2020, because:
It does not release from obligations under the law.
It does not prevent the free correction of defects.
It does not limit the consumer's right to a quality service.
It applies only to the amount of monetary compensation.
LANGUAGE REQUIREMENTS In accordance with Article 26 of Federal Law No. 15 of 2020:
The agreement must be presented in Arabic.
Invoices are issued in Arabic.
Additional languages are allowed along with Arabic.
CONTACT INFORMATION HAIRLAB WOMEN SALON LLC Control Tower 503 – Motor City – Dubai – UAE Dubai Municipality License No.: [number] Phone: [phone] Email: [email] Websites: https://hairlabdubai.com/ | https://hairlab-dubai.com/ For complaints:
The Salon:
CONCLUSION This offer agreement is a public offer posted on the Salon's official websites. Booking a service is legally equivalent to signing this Agreement and means the Client's full consent to its terms. This Agreement has been drawn up in accordance with Federal Law No. 15 of 2020 on Consumer Protection and the UAE Civil Code.
Disclaimer: This document is a translation of a Russian-language original. It is provided for informational purposes only and does not constitute legal advice. For legal matters, please consult with a qualified professional.